Content Hub
Deliver the best customer service to your clients with a self serve content library filled with practical guides and resources.
Building successful businesses with content since 2011.
A content hub or knowledge base is a library of content that sits on your website, used as a convenient way for website visitors to find information and answers to questions. It will break your expertise into a series of categories, with in depth guides, tutorials and articles under each.
More Traffic
Optimise your guides for search engines and AI results with quality content.
Enhanced Credibility
Position your business as the go to expert in your industry.
Improved Customer Service
Reduce customer support requests and improve service delivery.
Share Your Knowledge
Quality knowledge, shared in the right way can take your business far. The content library is designed to connect, educate and guide people further into the buyer journey. We can do this with strategic pieces of evergreen content written with your target audience in mind.
We begin with a series of broad topics which are then broken down into sub topics. Guides, articles, tutorials and training are then written for each of the categories and sub-categories to create a comprehensive knowledge base for prospects, customers or both.
Trusted Content Partner for 10+ Years
For more than a decade, we have been a trusted communications partner for clients in the UK and beyond, delivering high quality materials that allow our clients to achieve their content and business goals. Our commitment to consistency, creativity and collaboration has solidified long standing relationships, ensuring content that drives results. Partner with us and experience the difference that trust and expertise make.
Content Hubs Created
%
Customer Satisfaction
Words written annually
%
increase in engagement
Signature Process
Step 1 Questionnaire and Research
The information gathering part, where we collect as much information as we can. We usually give you a questionnaire and combine this with research of your business, competitors, market and complimentary businesses.
Step 2 Planning and Creative
Before we write, we will plan out the categories and topics for the knowledge base. There can be as little as 3 categories or as many as 10 with a series of guides under each. The creative process is where we bring our ideas to life and the writing begins.
Step 3 Quality Control and Delivery
Once your guides are drafted, they go through a thorough quality control process. When we’re happy the content meets our standards, we deliver to you for review and feedback.
Frequently Asked Questions
What is a Content Hub?
A content hub or knowledge base is a central library of content on your website designed to provide users with answers to common questions, reduce reliance on customer support and educate clients. It can include FAQ’s, articles, guides and training resources.
How can a content hub or knowledge base reduce customer support requests?
Offering clear, accessible answers to common support requests, a content hub enables customers to find answers independently. This reduces repetitive enquiries to support teams saving time and resources.
What industries would benefit from a knowledge base or content hub?
A content library is a versatile resource that can be used successfully across multiple industries. They are particularly beneficial in technology, software, coaching, education and SaaS. Any company with customer facing services or complex knowledge can benefit from a content hub to improve customer experience.
Will the guides be unique to us?
Yes. All guides are unique to your business – we will conduct the relevant research to make sure the guides are factually correct, well written and meet our high quality standards.
Free Content Advice and Guidance
Not ready to make the investment in content yet? No problem. Why not join our email list to gain access to guides, tutorials and resources on all things content marketing.
Why Laid Bare Communications?
We go beyond delivering content – we create impactful, strategic solutions that help your brand stand out.
- Tailored Content Hubs – Expertly crafted content hubs that are unique to your business.
- Expertise across industries – With experience spanning multiple sectors, we bring a fresh perspective to building an original resource centre for your company.
- Scalable solutions – Whether you need a single, one off project, or a long term partnership, our services grow with your business.
100+ Satisfied Customers
Excellent work and a pleasure to work with. Epic as always. Highly recommended.
First time I’ve used Rachael – absolutely fantastic from start to finish. Excellent quality content and easy to work with. Quick turnaround and excellent quality. Would recommend to anyone.
Rachael did fantastic work. Extremely detailed, great communication and we could not be happier. We have our content writer from her on out. Awesome!
Brilliantly written content on a complex topic. Great communication, excellent articles returned and quick turnaroun
Pricing
Starter or advanced content hubs to suit your customer base and your business. Choose from a beginner to an advanced, tailored to your needs. Reduce customer support requests and client questions with a comprehensive knowledge base.
Basic
5 Articles- Article titles provided by you
- Keyword optimisation
- Expert Content Writer
- Up to 1,200 words each
Professional
10 Articles- Topic Planning
- Audience Research
- Content Optimisation
- Expert Copywriter
- Up to 1,500 words each
Enterprise
20 Articles- Content Mapping
- Audience Research
- Optimisation
- Up to 1,800 words each
Reach Us
Questions about a content hub? Visit or FAQ’s section above, or send a message below to talk through your requirements in more detail. We’ll get back to you within 24 hours.
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